Operations and defence (CyberOps)
IT and cloud maintenance
Administration, support and maintenance of your infrastructure, on-premises or in the cloud.
What it involves
What we do
We take care of the administration of systems, networks and cloud services with a secure-by-default approach: patching, backups, monitoring, user support and platform evolution.
What's included
- Administration of servers, networks and workstations
- Patch and update management
- Availability and performance monitoring
- User support and specialised service desk
- Administration of Microsoft 365 and cloud services
- Improvement and technology refresh projects
Who it's for
- SMEs and mid-sized companies without a full IT department
- Organisations that want to outsource operations with guarantees
- Sites and subsidiaries that need local support
Deliverables
- Managed service with SLA
- Infrastructure inventory and documentation
- Monthly service report
Reference frameworks and standards
Reference frameworks used to design, implement, review and evidence. They are not presented as our own certifications unless contractually applicable.
How we approach it
- DiscoverWe get to know your business, environment, risks and priorities.
- AnalyseWe assess maturity, exposure, compliance and real capabilities.
- DesignWe define strategy, roadmap, architecture and action plan.
- ImplementWe deliver controls, processes, technology and evidence.
- OperateWe monitor, respond and support continuous improvement.
- OptimiseWe measure results, reduce risk and evolve capabilities.
Related services
More in Operations and defence (CyberOps)
SOC
Security operations centre for continuous monitoring, detection and response.
Detect and respond- SOC service with SLA
- Response playbooks
- Monthly security report
SIEM Monitoring
Real-time collection, correlation and analysis of logs from across the entire infrastructure.
Detect and respond- Operational SIEM platform
- Use case catalogue
- Dashboards
MDR
Managed detection and response: experts who act on the threat rather than just reporting it.
Detect and respond- MDR service with response SLA
- Incident report
- Improvement recommendations
EDR / XDR and endpoint protection
Advanced protection for workstations, servers and mobile devices with detection and response at the endpoint.
Detect and respond- Deployed platform and policies
- Coverage and status report
- Response procedures
Threat Hunting
Proactive hunting for adversaries that have already evaded automated defences.
Detect and respond- Hunting campaign report
- New detection rules
- Remediation plan
Incident response
Containment, eradication and recovery from incidents, on retainer or on demand.
Detect and respond- Incident response plan
- Playbooks by incident type
- Forensic and post-incident report
Let's talk
Does IT and cloud maintenance fit your situation?
Tell us about your challenges and let's design together the best strategy to protect and strengthen your business.